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Privacy Policy

Mindful Expression Privacy Policy

Privacy Policy

At Mindful Expression, we are committed to respecting the privacy and confidentiality of the information you entrust us with. This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of Personal Information from users.

We take your privacy seriously and ensure that all personal and health information received is maintained and transmitted through a highly secure environment in compliance with applicable laws. If any of the terms of this Privacy Policy do not align with the data privacy laws in your country, we recommend that you do not use our website, mobile application(s), or related services.

Definitions

Company

“Mindful Expression,” “mindfulexpression.in,” “Company,” “Firm,” “we,” “our,” “us,” “Service Provider” or similar terminology refers to Mindful Expression Private Limited, the provider of services for the remainder of this document.

User

“Client,” “user,” “you,” “your,” or other similar terminology refers to you, as the recipient of our services and resources through our website, mobile application(s), or other platforms.

Platform

“Platform” or similar terminology refers to any mobile app, website, or web link used by the user to access the services provided by the Company.

Psychological Wellness Professional

“Psychological Wellness Practitioner,” “therapist,” “consultant,” “advisor,” “expert,” “doctor,” or similar terminology refers to the qualified professionals delivering services through Mindful Expression.

Nature of Service

Mindful Expression is a psychological wellness platform that delivers emotional wellness products and services to individuals and organizations. Our offerings include, but are not limited to:

  • Online and face-to-face consultations with expert Psychological Wellness Professionals.
  • Self-assessment tools and psychological tests.
  • Workshops and/or webinars conducted by trained professionals.
  • Self-help tools and content delivered through websites, mobile apps, and emails.
  • Secure guide chat services for clients to exchange encrypted private messages with therapists.
  • Participation in user forums, topic discussions, and feedback forums.

Mindful Expression reserves the right to add or remove services without prior notification. These services shall collectively be referred to as “Services.”

Consent

By using the platform, providing us with your Personal Information, or availing of our services, you consent to the collection, storage, processing, and disclosure of your Personal Information in accordance with this Privacy Policy and applicable Indian data protection laws.

You acknowledge that providing your Personal Information is of your own free will and that you may choose to withdraw your consent at any time by notifying us at support@mindfulexpression.in.

If you withdraw your consent, we reserve the right to restrict your use of the platform and may not be able to fulfill the services for which the information was sought.

Personal Information

To provide you with seamless services, we collect personal information such as:

  • Name, phone number, email address, and contact information.
  • Emergency contact details.
  • Gender, occupation, and hometown.
  • Personal interests and medical history.
  • Information provided during assessments, sessions, or feedback.

We use this information to:

  • Identify and contact you.
  • Assist with appointment scheduling and reminders.
  • Provide personalized services and communication.
  • Enhance user experience by improving our platform.

Confidentiality and Informed Consent

We maintain strict confidentiality policies to ensure that information disclosed during counseling sessions remains private. Our Wellness Professionals are obligated to protect confidential information shared during sessions.

However, confidentiality may be breached under the following circumstances:

  • When there is a threat of harm to the client or others.
  • If we are legally required to disclose information to law enforcement authorities.
  • If the information involves criminal activity, including child abuse or elder abuse.

We will take all reasonable efforts to inform you before sharing any such information.

Third-Party Disclosure

Mindful Expression does not sell or trade your personal information to third parties. However, we may share necessary information with:

  • Service providers assisting us in delivering services.
  • Law enforcement authorities to comply with legal requirements.

We also use third-party tools and cookies to analyze trends and improve user experience.

Cookies and Log Data

We use cookies to personalize your experience and analyze website usage patterns. You can modify your browser settings to refuse cookies, but this may limit some platform functionalities.

Our servers may also collect Log Data, including IP addresses, browser types, and time spent on various pages. This data is used to enhance platform performance and user experience.

Updating Personal Information

If your Personal Information changes or you need to correct it, you can update your details through:

If you delete your account or request data removal, we may retain necessary information to comply with legal and professional obligations.

Security Measures

We employ administrative, physical, and technical measures to safeguard your data from unauthorized access or misuse. None of the counseling sessions (video/audio) are recorded.

However, Mindful Expression shall not be held liable for breaches arising from circumstances beyond our control, including unauthorized access to your email or phone messages.

Persons Below the Age of 18

Our services, website, and mobile application(s) are not directed to individuals below the age of 18 years. If you are under 18, we recommend seeking parental consent before accessing our platform.

Changes to Policy

We reserve the right to change or update this Privacy Policy without prior notice. Any significant changes will be communicated through appropriate channels.

Continued use of the platform after such changes implies consent to the updated terms.

Grievance Redressal

For grievances, queries, or concerns, please contact our Grievance Redressal Officer:

Support Team
📧 Email: support@mindfulexpression.in
📍 Address: Sonipat, Haryana, India, Pin – 131402

We ensure a time-bound response within 30 days from the date of receiving your grievance.

Jurisdiction

Jurisdictional policies of Mindful Expression comply with Indian laws. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Sonipat, Haryana, India.

✅ Last Updated: 19 March, 2025

This Privacy Policy is effective as of the date mentioned above.